Summary

If you have been provided access to an existing study, you should have received an email from the following email address: 

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Be sure to check your inbox and spam/junk folder for this message and whitelist the address if necessary, as other notifications from the system may come from this address.


That email contains a link to the website and your temporary login password. 

Alternatively, you can always find the website and click the Sign In link at the upper right corner.



The mobile app can also be downloaded on both the iOS app store and Google Play.


The mobile app can be accessed with the same login credentials used on the web, but with the added ability for two-factor authentication and biometric login.



Password and session rules:

  • Must contain a minimum of eight (8) characters - 1 uppercase and 2 numeric. Symbols may also be used.
  • The system will automatically sign out after 30 minutes on the same page without refresh or page change. 
  • Password expiration is enforced at 90-days for user accounts which are not utilizing 2-factor authentication across both the website and mobile app. When password expires, the user will see the following screen on the website:




Need more help?

Please visit the Datatrak Contact Information page.